All Systems Operational

About This Site

FIRST LINE Status 專門提供有關 FIRST LINE 提供的服務是否正常運作的資訊,讓您可以隨時掌握服務的可用性。

如果發生服務中斷,我們將在此處提供相關說明,但這並不表示該資訊是即時、準確或完整的,我們會持續透過此網站通知您有關中斷的詳細資訊,例如中斷原因和影響程度,謝謝您的理解。同樣地,如果您在使用 FIRST LINE 時遇到任何問題,請隨時透過 info@firstline.cc 與我們聯繫,我們將儘快回覆您。

FIRST LINE 系統 Operational
90 days ago
99.99 % uptime
Today
核心服務 ? Operational
90 days ago
99.95 % uptime
Today
即時聊天管道 Operational
90 days ago
100.0 % uptime
Today
LINE Official Account 管道 ? Operational
90 days ago
100.0 % uptime
Today
電子信箱管道 Operational
90 days ago
100.0 % uptime
Today
幫助中心 Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger 管道 ? Operational
90 days ago
100.0 % uptime
Today
Instagram 管道 ? Operational
90 days ago
100.0 % uptime
Today
聊天機器人 Operational
90 days ago
100.0 % uptime
Today
API 服務 Operational
90 days ago
100.0 % uptime
Today
電話服務 Operational
90 days ago
100.0 % uptime
Today
IVR 服務 Operational
90 days ago
100.0 % uptime
Today
ACD 服務 Operational
90 days ago
100.0 % uptime
Today
PBX 服務 Operational
90 days ago
100.0 % uptime
Today
電信線路託管 ? Operational
90 days ago
100.0 % uptime
Today
交談錄音 Operational
90 days ago
100.0 % uptime
Today
FIRST LINE AI ? Operational
90 days ago
99.55 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 26, 2025

No incidents reported today.

Jun 25, 2025

No incidents reported.

Jun 24, 2025
Resolved - This incident has been resolved.
Jun 24, 18:23 CST
Update - 我們稍早偵測到某台伺服器出現短暫異常,可能導致部分用戶在登入或連線時出現延遲或操作反應變慢的情況。

目前技術團隊已在第一時間展開確認與處理,後續將持續更新進度。如有造成您的不便,敬請見諒,感謝您的耐心與理解。

Jun 24, 17:53 CST
Monitoring - 目前問題已完成修復,系統恢復正常運作。
團隊仍持續監控中,確保服務穩定。如您仍遇到異常,歡迎隨時與我們聯繫。感謝您的耐心與理解!

Jun 24, 17:38 CST
Investigating - 我們稍早偵測到某台伺服器出現短暫異常,可能導致部分用戶在登入或連線時出現延遲或操作反應變慢的情況。

目前技術團隊已在第一時間展開確認與處理,後續將持續更新進度。如有造成您的不便,敬請見諒,感謝您的耐心與理解。

Jun 24, 17:15 CST
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
Resolved - 因單一伺服器出現異常,部分用戶的單一排程功能(如聊天機器人的「等待」流程)可能暫時受到影響,導致回應延遲或行為異常。已於稍早修復完成。
Jun 17, 07:00 CST
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025
Completed - The scheduled maintenance has been completed.
Jun 14, 00:00 CST
Verifying - Verification is currently underway for the maintenance items.
Jun 13, 23:36 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 22:00 CST
Scheduled - 我們將於近期進行例行性維護及產品更新。這次的更新繼續體現我們對產品理念的堅持,將引入更多新功能和服務,幫助客服人員、業務人員和行銷人員更高效地達成工作目標。

請預留這段時間進行必要的準備工作,以避免維護期間可能出現的服務中斷對您的業務造成影響,感謝您的理解與配合,期待您體驗更新後的改進和新功能。

※ 更新期間:2025年06月13日,22:00 至隔日 00:00。
※ 維護時間有可能延長或是提前結束,還請以實際時間為主。
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We will soon conduct routine maintenance and product updates. This update continues to reflect our commitment to product philosophy, introducing more new features and services to help customer service staff, business personnel, and marketing personnel achieve their work goals more efficiently.

Please allocate time for necessary preparations to avoid any impact on your business due to potential service interruptions during maintenance. We appreciate your understanding and cooperation and look forward to you experiencing the improvements and new features after the update.

※ Update period: June 13, 2025, from 10:00 PM to the next day at 12:00 AM.
※ Maintenance time may be extended or completed early, please refer to the actual time.
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近日中に定期メンテナンスと製品の更新を行います。今回の更新は、製品理念へのこだわりを反映し、より多くの新機能とサービスを導入し、カスタマーサービス担当者、営業担当者、マーケティング担当者がより効率的に業務目標を達成できるよう支援します。

メンテナンス期間中にサービスの中断が発生する可能性があるため、必要な準備を行い、業務への影響を避けてください。ご理解とご協力に感謝し、更新後の改善と新機能をぜひお楽しみください。

※ 更新期間:2025年6月13日、22:00から翌日0:00まで。
※ メンテナンス時間は延長または早期終了する可能性がありますので、実際の時間を基準としてください。

Jun 11, 09:12 CST
Jun 13, 2025
Jun 12, 2025

No incidents reported.