All Systems Operational

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FIRST LINE Status 專門提供有關 FIRST LINE 提供的服務是否正常運作的資訊，讓您可以隨時掌握服務的可用性。

如果發生服務中斷，我們將在此處提供相關說明，但這並不表示該資訊是即時、準確或完整的，我們會持續透過此網站通知您有關中斷的詳細資訊，例如中斷原因和影響程度，謝謝您的理解。同樣地，如果您在使用 FIRST LINE 時遇到任何問題，請隨時透過 info@firstline.cc 與我們聯繫，我們將儘快回覆您。

Uptime over the past 90 days. View historical uptime.
FIRST LINE 系統 Operational
90 days ago
99.99 % uptime
Today
核心服務 Operational
90 days ago
99.99 % uptime
Today
即時聊天管道 Operational
90 days ago
100.0 % uptime
Today
LINE Official Account 管道 ? Operational
90 days ago
100.0 % uptime
Today
電子信箱管道 Operational
90 days ago
100.0 % uptime
Today
幫助中心 Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger 管道 ? Operational
90 days ago
100.0 % uptime
Today
Instagram 管道 ? Operational
90 days ago
100.0 % uptime
Today
API 服務 Operational
90 days ago
100.0 % uptime
Today
電話服務 Operational
90 days ago
100.0 % uptime
Today
IVR 服務 Operational
90 days ago
100.0 % uptime
Today
ACD 服務 Operational
90 days ago
100.0 % uptime
Today
PBX 服務 Operational
90 days ago
100.0 % uptime
Today
電信線路託管 ? Operational
90 days ago
100.0 % uptime
Today
FIRST LINE AI ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
AWS 資源其一異常
Resolved - 目前系統運作已觀察完畢，運行情況穩定。後續我們將與 AWS 技術團隊進一步確認異常原因，確保問題不再發生。

我們將安排於 GCP 上架設額外的相同服務資源，以實現資源分散化，加強系統的穩定性，確保服務不中斷，從而避免類似今日的異常狀況再次發生。

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The system operation has been thoroughly observed, and it is now running stably. Moving forward, we will collaborate further with the AWS technical team to confirm the root cause of the anomaly and ensure that the issue does not recur.

We will set up additional service resources on GCP to achieve resource decentralization, thereby preventing similar anomalies from occurring again. We are committed to further enhancing system stability to ensure uninterrupted service.
Nov 20, 08:33 CST
Update - We are continuing to monitor for any further issues.
Nov 20, 08:27 CST
Monitoring - 目前 AWS 資源異常問題已修復，系統已恢復正常運作。技術團隊正密切觀察系統運行情形，確保穩定性。如有任何異常，請隨時與我們聯繫。感謝您的耐心與支持！
Nov 20, 08:27 CST
Investigating - 由於 AWS 資源異常，部分用戶可能通過 .01.firstline 網址連線至系統介面，影響範圍可能包括自動回覆功能及機器人腳本的等待節點等。目前技術團隊正在積極修復中，對此造成的不便，我們深感抱歉，敬請見諒 🙏。如有進一步資訊，我們將及時更新！

region : asia ｜ metric : amazon.r53

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Due to anomalies in AWS resources, some users may experience connection to the system interface via the .01.firstline URL. The affected scope may include automated reply functions and bot script wait nodes, among others. Our technical team is actively working on resolving the issue. We sincerely apologize for the inconvenience caused and kindly ask for your understanding. 🙏 We will provide timely updates if further information becomes available.

Region: Asia ｜ Metric: amazon.r53
Nov 20, 07:53 CST
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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