All Systems Operational

About This Site

FIRST LINE Status 專門提供有關 FIRST LINE 提供的服務是否正常運作的資訊，讓您可以隨時掌握服務的可用性。

如果發生服務中斷，我們將在此處提供相關說明，但這並不表示該資訊是即時、準確或完整的，我們會持續透過此網站通知您有關中斷的詳細資訊，例如中斷原因和影響程度，謝謝您的理解。同樣地，如果您在使用 FIRST LINE 時遇到任何問題，請隨時透過 info@firstline.cc 與我們聯繫，我們將儘快回覆您。

Uptime over the past 90 days. View historical uptime.
FIRST LINE 系統 Operational
90 days ago
99.99 % uptime
Today
核心服務 Operational
90 days ago
99.99 % uptime
Today
即時聊天管道 Operational
90 days ago
100.0 % uptime
Today
LINE Official Account 管道 ? Operational
90 days ago
100.0 % uptime
Today
電子信箱管道 Operational
90 days ago
100.0 % uptime
Today
幫助中心 Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger 管道 ? Operational
90 days ago
100.0 % uptime
Today
Instagram 管道 ? Operational
90 days ago
100.0 % uptime
Today
API 服務 Operational
90 days ago
100.0 % uptime
Today
電話服務 Operational
90 days ago
99.98 % uptime
Today
IVR 服務 Operational
90 days ago
100.0 % uptime
Today
ACD 服務 Operational
90 days ago
100.0 % uptime
Today
PBX 服務 Operational
90 days ago
100.0 % uptime
Today
電信線路託管 ? Operational
90 days ago
100.0 % uptime
Today
交談錄音 Operational
90 days ago
99.9 % uptime
Today
FIRST LINE AI ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 19, 2025

No incidents reported today.

Jan 18, 2025

No incidents reported.

Jan 17, 2025
錄音功能播放維護中
Resolved - 目前錄音播放功能已恢復正常，包含今日 11 點後的所有錄音均可正常播放。感謝您的耐心與支持！
Jan 17, 14:46 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 14:34 CST
Update - We are continuing to investigate this issue.
Jan 17, 13:58 CST
Investigating - 目前錄音功能無法正常播放，我們的相關技術人員正在積極調查並確認問題的觸發原因，力求盡快恢復功能。
Jan 17, 11:30 CST
Jan 16, 2025

No incidents reported.

Jan 15, 2025
GCP 服務異常
Resolved - 由於 GCP 服務於 00:30 - 00:35 異常，導致部分用戶無法正常進入和使用 FIRST LINE，系統於 5 分鐘內已自動切換至備援，目前已恢復正常，造成您的不便，敬請見諒 🙏

region : asia ｜ metric : googleapis.com
－－－－－－－－－－－－－－－－
Due to an anomaly with GCP services on 00:30 - 00:35, some users were unable to access and use FIRST LINE normally. The system automatically switched to the backup, and it has now been restored to normal. We apologize for any inconvenience caused. 🙏
Jan 15, 00:30 CST
Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
例行性維護及產品更新
Completed - The scheduled maintenance has been completed.
Jan 10, 23:00 CST
Verifying - Verification is currently underway for the maintenance items.
Jan 10, 22:41 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 22:00 CST
Scheduled - 🟦 繁體中文

我們將於近期進行例行性維護及產品更新。這次的更新繼續體現我們對產品理念的堅持，將引入更多新功能和服務，旨在幫助客服人員、業務人員和行銷人員更高效地達成工作目標。

請預留這段時間進行必要的準備工作，以避免維護期間可能出現的服務中斷對您的業務造成影響。我們致力於通過這些更新提供更優質的服務，感謝您的理解與配合，期待您體驗更新後的改進和新功能。

※更新期間：2025年01月10日，22:00 至 23:00。
※維護時間有可能延長或是提前結束，還請以實際時間為主。

🟦 English

We will be conducting routine maintenance and product updates in the near future. This update reflects our continued commitment to our product philosophy, introducing more new features and services designed to help customer service representatives, sales personnel, and marketing teams achieve their goals more efficiently.

Please allocate time to make the necessary preparations to avoid any potential business impact during the maintenance period. We are dedicated to providing better service through these updates and appreciate your understanding and cooperation. We look forward to your experience with the improvements and new features after the update.

*Maintenance Schedule: January 10, 2025, 10:00 PM to 11:00 PM.
*Note: The maintenance period may be extended or completed earlier. Please refer to the actual time for updates.
Dec 30, 09:18 CST
Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

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